ORDER PROCESSING AND SHIPPING POLICIES

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ORDER PROCESSING AND SHIPPING POLICIES

Normal orders submitted by 12:00 PM PST Monday-Friday will process the same day (may not ship out the same day). Any order placed after 12 PM PST will process the next business day.  Processing times may vary during holidays.

Orders placed on a holiday will begin processing the following regular business day. Expedited orders shipping to Alaska and Hawaii will require an additional business day to arrive. Rural domestic addresses require 1+ additional business day to deliver. Processing time based on items in stock. customer will be contacted via email regarding out of stock items.

Orders placed on Saturday or Sunday will begin processing the following Monday.

INTERNATIONAL ORDERS

During checkout, you will be able to select standard or express shipping. Order total does not include customs fees, duties and taxes until you have reached the end of your checkout.

SHIPPING CARRIER

We use USPS as our shipping carrier, during checkout you will be able to select standard or express shipping.

ONLINE ORDER TRACKING

You can track your order with or without logging into an account. Just click here and enter your Order ID and email address.

For any other questions or concerns regarding processing and shipping times, please email KnottyTails@yahoo.com

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