YOUR QUESTIONS MATTER TO US
FREQUENTLY ASKED QUESTIONS
Order Processing and Shipping Policy
Normal orders submitted by 12:00 PM PST Monday-Friday will process the same day (may not ship out same day). Any order placed after 12PM PST will process the next business day. Processing times may vary during holidays *For any other questions or concerns regarding processing and shipping times, please email KnottyTails@yahoo.com Orders placed on Saturday or Sunday will begin processing the following Monday. Orders placed on a holiday will begin processing the following regular business day. Expedited orders shipping to Alaska and Hawaii will require an additional business day to arrive. Rural domestic addresses requires 1+ additional business day to deliver. Processing time based on items in stock. customer will be contacted via email regarding out of stock items.
We use USPS as our shipping carrier, during checkout you will be able to select standard or express shipping.
Yes, during checkout you will be able to select standard or express shipping. Order total does not include customs fees, duties and taxes until you have reached the end of your checkout.
Things people sometimes ask
Returns and Exchanges Policy
Full-price merchandise can be returned for a full refund or exchanged within 15 days of the delivery date.
On sale merchandise can be returned or exchanged for the price discounted within 7 days of the delivery date.
Items may be returned in exchange for a KnottyTails gift card or credit only. The amount of the gift card will be the current selling price of the items returned or the price it was purchased if on sale at that time. Please submit your return/exchange request online using the steps outlined below.
Final sale items cannot be exchanged or returned at any time. All items purchased through Facebook sale events are final sale.
This merchandise is returnable only to the store in which the item was purchased according to that individuals stores own policy. Items purchased at a department store, a boutique partner or any other store selling KnottyTails merchandise can be returned only to that store and cannot be returned to KnottyTails.com
No, it is nonrefundable unless we have made a shipping error.
Merchandise received as a gift that was purchased on KnottyTails.com may be returned for a KnottyTails Gift Card.
If you need further assistance or have any questions regarding the polices contact KnottyTails Customer Care at 352-246-6435 between 8 AM and 12 AM ET, 7 days a week. KnottyTails gift cards/ credit purchased as such are non-returnable and cannot be redeemed for cash.
When you use PayPal to pay for your order, we will refund your order according to our policy, with the following exceptions: Exchanges are not offered on PayPal orders. Merchandise returned to our warehouse will be processed as a refund to your PayPal account.
KnottyTails will refund the original form of payment or provide you with a KnottyTails Gift Card according to our policies. We will process your refund within 14 days of receiving your merchandise and we will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1 to 2 billing cycles from the day you return your merchandise for your account to be credited.
Please follow the same guidelines above. If you require further assistance, please contact us. A customer care attendant will call you directly to be taken care of. We will help to make this process as smooth as possible.
You can submit a return or exchange request by going to My Account in the top right corner of the page. Once inside your account, click on the Orderlink in the left-hand menu. Once inside of your order history, locate the order number you wish to return or exchange and click the view button. Once inside the order scroll to the refund/exchange area and follow the steps to submit your request.
KNOTTYTAILS RETURNS DEPARTMENT
925 SE 17th ST STE C.
Ocala FL, 34471
Please print out a copy of the confirmed request and include it in the box along with the items you are returning/exchanging. We appreciate your time and your business, we will do everything we can to make sure you are satisfied.